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LankaTalks
LankaTalks
May 04 2026
94Nations Trust Bank PLC (NTB) has announced that the transfer of Hongkong and Shanghai Banking Corporation’s (HSBC) Retail Banking business in Sri Lanka to NTB has officially been completed, effective from 1 May 2026.
NTB has integrated HSBC Sri Lanka’s retail banking customers into its operations, ensuring continuity of service and relationship management. The process also includes the onboarding of HSBC Sri Lanka staff as part of the integration process. The transition has been carried out with a focus on operational stability and minimal disruption, with ongoing support in place as customers familiarise themselves with their banking arrangements at NTB.
The migration brings approximately 200,000 retail customer accounts under NTB, encompassing savings and current accounts, fixed deposits, credit and debit cards, retail loans and a high‑net‑worth segment that now joins Nations Trust Bank Private Banking. Through this transfer, Nations Trust Bank’s countrywide network expands to 96 branches. The transition adds seven branches to the network, with locations in Bambalapitiya, Flower Road, Union Place, and Pelawatte operating as dedicated Private Banking Centres, while three other branches are located in Nugegoda, Jaffna, and Kandy.
To support customers during the transition period, NTB has ensured that multiple access points and support channels remain available. Customers may continue to bank through the nearest NTB branch, contact NTB’s 24-hour Help Desk via +94 11 441 4151, and access digital banking services through the Nations Direct mobile app.
Additionally, arrangements were made to extend branch support across two weekends as part of the transition programme. Nineteen NTB branches were opened on Saturday, 2 May and Sunday, 3 May, and will also be open on Saturday, 9 May and Sunday, 10 May, from 9 a.m. to 12 noon to support customers with any banking requirements. The branches are the Private Banking Centre at Horton Place, Mount Lavinia, Panadura, Negombo, Maharagama, Pettah Bankshall Street, Nugegoda, Kurunegala, Kiribathgoda, Thalawathugoda, Kohuwala, Ratnapura, Batticaloa, Havelock Town, Wattala, Matara, Galle, Kandy, and Jaffna.
NTB signed the sale and purchase agreement with HSBC Sri Lanka in September 2025, NTB received Central Bank of Sri Lanka (CBSL) approval in December 2025 to acquire HSBC Sri Lanka’s retail banking business. These key milestones enabled NTB to complete the acquisition of the business as planned in the first half of 2026.
About Nations Trust Bank
Nations Trust Bank PLC serves a diverse range of customers across Consumer, Commercial and Corporate segments through multi-channel customer touch points spanning both physical and digital. The Bank focuses on digital empowerment through cutting-edge digital banking technologies. Nations Trust Bank PLC is an issuer and sole acquirer of American Express Cards in Sri Lanka with market leadership in the premium market segments.
