Driving Productivity and Trust Through Enterprise AI

Arundhati Bhattacharya

President and CEO, Salesforce South Asia

“The past year has been a defining period for Sri Lankan enterprises as economic stability strengthens and institutions refocus on productivity, resilience, and long-term competitiveness. Across banking, financial services, and the public sector, AI is increasingly being viewed not as an experimental technology, but as a strategic capability. It is helping organisations strengthen operational efficiency, improve risk management, and enhance service delivery. This shift has also brought data integrity, governance, and regulatory alignment—particularly in the context of ongoing banking reforms—firmly to the forefront of AI adoption.

Looking ahead, the emergence of the agentic enterprise will reshape how organisations operate. Intelligent agents will work alongside people to support core functions such as customer engagement, compliance, and service delivery, while remaining anchored in human oversight and ethical guardrails. For Sri Lanka, this presents an opportunity to modernise financial services and citizen-facing systems in a way that builds trust, improves responsiveness, and drives productivity-led growth.

Organisations that embed trusted, enterprise-grade agentic AI into their core operations, while aligning closely with regulatory and societal expectations, will be best positioned to restore confidence, improve institutional efficiency, and build sustainable economic momentum in the years ahead.”