Singer Sri Lanka PLC Unveils Revamped Maharagama Service Centre, Elevating Customer Experience

Singer Sri Lanka PLC proudly announces the revamping of its Maharagama Service Centre, reaffirming the company’s commitment to delivering superior after-sales service to its valued customers. The newly enhanced facility, now located in Maharagama, is designed to elevate and redefine the customer service experience for all patrons.

Commenting on the initiative, Mahesh Wijewardene, Group Managing Director of Singer Group of Companies, stated, “The revamping of our Maharagama Service Centre underscores Singer’s unwavering dedication to delivering exceptional services to our customers. We believe the new enhancements will provide a more convenient and pleasant after-sales experience and make their interactions with us more seamless and enjoyable.”

With a focus on personalised service, Singer continues to offer tailored solutions to meet a wide range of customer needs. Its team of highly trained technicians and customer care specialists possess extensive product knowledge, ensuring accurate and efficient resolutions for all service requests.

The centre features a dedicated spare parts counter offering genuine components for globally renowned brands such as TCL, Samsung, Beko, Hitachi, and Panasonic. As the trusted service partner and exclusive agent for many of these brands, Singer provides customers with convenient, over-the-counter access to premium spare parts.

Chief Operating Officer Vajira Tennakoon added, “We are pleased to announce the transformation of our Maharagama Service Centre. Our commitment to providing exceptional service has never been stronger. The upgraded centre is not just a place for repairs; it represents innovation and progress. With state-of-the-art tools, skilled experts, and a commitment to personalised care, we are well prepared to meet the unique requirements of each customer.”

The revamped service centre now includes a state-of-the-art Queue Management System (QMS) implemented by SLTMobitel to significantly reduce waiting times, a comfortable customer lounge, and an upgraded Call Management System to ensure every customer is attended to promptly.

Further strengthening its service excellence, Singer leverages advanced technologies—including artificial intelligence, machine learning, and business intelligence—to streamline internal processes and enhance the overall customer journey. These digital innovations are driven by the SINGER Advanced Analytics Center of Excellence.

To complement in-store services, Singer has also introduced the Singer Care App, offering customers the convenience of arranging product repairs and maintenance directly from home. Available on both Google Play and the Apple App Store, the app enables users island-wide to schedule repairs, track service progress, and access product information at any time.

Source - Ada Derana