SLT‑MOBITEL elevates customer experience with digital innovation at newly modernized Maharagama and Battaramulla outlets

Designed to deliver a faster, more convenient, and elevated customer‑centric service experience, SLT‑MOBITEL ceremoniously opened its newly modernized outlets in Maharagama and Battaramulla, recently.

The refurbished centres now operate with extended business hours from 9.00 a.m. to 9.00 p.m. on weekdays and 9.00 a.m. to 5.00 p.m. on Saturdays. These retail touchpoint timings offer consumers greater flexibility to access SLT‑MOBITEL’s comprehensive portfolio of fixed, mobile, broadband, enterprise, and digital services. 

In line with SLT‑MOBITEL’s vision of embracing digital innovation, the branches feature a digital queue management system to minimise waiting times and ensure an organised service flow. A customer service appointment booking facility allows visitors to pre‑schedule their service time for added convenience. The fully wireless environment enables staff to serve subscribers seamlessly from any point within the premises, and support for digital payment options provides secure, fast, and cashless transactions. 

These enhancements demonstrate SLT‑MOBITEL’s ongoing commitment to deliver world‑class customer service and integrate advanced digital technologies to meet the evolving needs of Sri Lankan consumers. The upgrades provide a modern, comfortable environment strengthening clientele engagement and operational efficiency. 

Open to the public, the newly modernized outlets offer an elevated service experience highlighting SLT‑MOBITEL’s role as Sri Lanka’s trusted digital partner. With these upgrades, SLT‑MOBITEL continues to set new benchmarks in customer service excellence, where every interaction is faster, smarter, and seamless.