Introducing Salesforce Headless 360. No Browser Required.

Everything on Salesforce is now an API, MCP tool, or CLI command, and agents can use all of it.

“Why should you ever log into Salesforce again?” Salesforce Co-Founder Parker Harris asked that question last month. Not as a provocation. As direction.

For 25 years, using Salesforce meant working inside Salesforce. A customer service rep opened a console, clicked into a case, and manually updated its status. But in the Agentic Enterprise, humans aren’t the only ones doing the navigating. Agents are too, and they don’t go to a browser or click through UIs. They call APIs, invoke MCP tools, and run CLI commands directly.

So Salesforce made a decision: rebuild Salesforce for agents. Instead of burying capabilities behind a UI, expose them so the entire platform is programmable and accessible from anywhere.

The result is Salesforce Headless 360: the capabilities agents need most, exposed as an API, MCP tool, or CLI command so humans and agents can build, act, and deliver experiences on any surface. This extends across the full breadth of Salesforce, from processes that resolve customer support cases to workflows that help sales teams close deals.

Salesforce Headless 360 delivers three new innovations: new MCP tools and coding skills that give coding agents full access to the platform; a new experience layer that renders rich, native interactions across surfaces from Slack to Voice to WhatsApp; and new tools that give enterprises control over how agents behave in production, before launch and after.

For developers, headless means building on Salesforce any way they want. More than 60 new MCP tools and 30+ preconfigured coding skills give coding agents live access to data, workflows, and business logic directly in tools such as Claude Code, Cursor, Codex, and Windsurf.

Agentforce Vibes 2.0 brings that power natively inside Salesforce, adding full org awareness, multi-model support including Claude Sonnet and GPT-5, and an AI development partner that understands the business, not just the code. Natural Language DevOps also allows developers to describe what they want to deploy and let agents handle execution.

In the agentic enterprise, the conversation is the interface. Work that used to pull people out of the conversation now happens inside it: approvals, decisions, rich data, and workflows surfaced inside the channels where people already work.

The Agentforce Experience Layer allows agents to deliver interactive components such as approval cards, rebooking workflows, decision tiles, and data layouts across Slack, mobile, ChatGPT, Claude, Gemini, Teams, or any client that supports MCP apps.

Salesforce is also strengthening trust at scale. Testing Center, Custom Scoring Evals, Agent Script, Observability, Session Tracing, A/B Testing, and Agent Fabric help enterprises evaluate, monitor, govern, and improve agent behaviour across the full lifecycle.

Agents are only as good as the platform they run on. Intelligence alone is inference. It needs context, workflows, trust, and the right engagement layer.

Salesforce said Headless 360 brings together Data 360, Customer 360, Agentforce, and Slack, giving enterprises the context, workflows, permissions, and engagement layer already in place.

AgentExchange brings together 10,000 Salesforce apps, 2,600+ Slack apps, and 1,000+ Agentforce agents, tools, and MCP servers from partners including Google, Docusign, and Notion.

Build any way you want. Deploy anywhere your users are.

Welcome to Salesforce Headless 360.