The 1,500+ strong Daraz operations team, delivered an outstanding performance from the moment the clock struck midnight on 11.11 this year. The team worked around the clock and were on the ground 24/7 weeks prior to the kick off of the biggest sale of the year. The team made their first delivery by 1.24pm on the 11th of November, the fastest delivery on record. Over 200,000 packages were subsequently delivered across the island during the campaign period.
The Daraz operations team, include the inbound, outbound, order sorting, administration, frontline quality control teams as well as the delivery heroes. Daraz employed an additional 1,000 members to ensure fast delivery and the best user experience to their customers.
Rakhil Fernando, Managing Director of Daraz Sri Lanka stated, “Despite the fast expansion of operations and logistics infrastructure to support 11.11, Daraz has continued to focus on maintaining high standards within the context of end-to-end operations, while ensuring product quality and safety during delivery. The 11.11 mega sale is undoubtedly the ultimate efficiency test, as thousands of purchases are made during the sale period. And the team delivered above and beyond expectations, with the aim of maintaining customer satisfaction at all times, which is a great achievement and a testament to commitment and hard work employees are putting into the growth of the industry.”